#IamTeamGB – get involved! Olympic legacy in action.

#IamTeamGB – get involved! Olympic legacy in action.

Last week I volunteered to help out with the nation’s biggest sports day down my local rowing club. It was a fantastic day with an impressive turn out of people wanting to try the sport. However, you may ask, what has this got to do with public relations?

Continue reading “#IamTeamGB – get involved! Olympic legacy in action.”

I get knocked down, but I get up again! – PR, rugby and concussion.

I get knocked down, but I get up again! – PR, rugby and concussion.

Rugby’s recent hot topic was how George North’s concussion was dealt with, which resulted in concerns being raised about whether appropriate action was taken and its impact on Rugby Union’s reputation.

Paul Rees wrote an excellent article for the Guardian (12 February) that sums this up perfectly. He states that the future of the players and sport depends on action being taken to treat concussion with the importance it deserves.

You can Paul’s article here: ‘George North’s concussion damaged him and the image of rugby union’.

Image and reputation is inextricably linked with stakeholders, and therefore a damaged reputation can have seriously harmful repercussions.

If the Rugby Union is not properly looking after it’s key stakeholders, the players, by risking their health then it calls into question rugby’s credibility. Rugby’s image and reputation becomes damaged and this then loses other essential stakeholders – the fans and the funding.

When things go wrong mitigation is key and rugby’s swift action on concussion has limited the damage to the Union’s image and to the players.

George North’s case emphasised Rugby Union’s concussion protocol and it’s importance. But, there was considerable outrage with how it was dealt with and his welfare.

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George North was knocked out when Wales played England in the 2015 Six Nations Tournament

 

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George North sustained serious head injuries but was allowed to play on

After George North’s concussion debacle it was rumoured that players often pushed themselves back to playing before they were ready, in fear of losing their place on the team. Other comments circulated that coaches were the culprits making players return. The comments didn’t go away.

Given the nature of rugby, it wasn’t long until another high-profile case presented itself and after Mike Brown went out cold during the Valentines Day match against Italy, PR went in to overdrive from the England camp. It was the perfect opportunity to rescue rugby’s reputation from what happened mere weeks earlier with George North. It was time for communication.

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Mike Brown out cold after a clash when England played Italy in the 2015 Six Nations Tournament

Multiple news stories and updates were issued stipulating that Mike Brown is being protected by existing protocol and that he will not be returning until all symptoms are gone. Mitigation, through strategic PR communication, did its job and the concussion protocol fever has been sated for now. Here are some of the quotes that were released from the England camp…

BBC sport quoted England rugby’s coaches:

“This morning Mike woke up not feeling 100%. The right and proper thing to do was to make the call. His health is the main priority here and we need to get him right for the next game. The symptoms aren’t too severe whatsoever, just a little headache. He’s fine in himself and is chirpy enough, but it just isn’t worth the risk because his health comes first.” assistant coach Andy Farrell said.

 

England head coach Stuart Lancaster said the squad’s medical staff would continue to work with Brown to “get him back to full health”.

Although this is great news for Mike Brown’s welfare, this does mean that he will miss today’s Six Nation Ireland v England match, much to the disappointment of England rugby fans, Stuart Lancaster and the rest of the coaching team. But, in this instance, the risk is too big to chance. Everyone involved knows this and the right decision has been made. Well done Stuart. England 1 – 0 Wales.

Taking risks for reputation enhancement is not a new topic in PR and it is something I have written about before. Recently, the article I posted about Madonna at the 2015 Brit awards, talked about how far is too far in PR, using the example of Red Bull who risked a life for PR purposes. Like I said before, if the live jump from space had gone wrong then the damage to the brand would have been unprecedented. Instead it’s secured their place in the top brands of the world. Risk can equal big rewards.

However, rugby isn’t just a brand or a product, it’s bigger than that, it’s a part of our society. It’s children developing important skills, the Sunday run about with the lads, it’s the first trip to a major stadium, it’s the highs and lows of following your team. Big risk here won’t work.

It seems rugby is aware of its position, the risk and the potential damage, even if the George North situation was a reminder of why the rules and protocol are there. In this instance, strategic PR was used to manage the expectations of its stakeholders. It facilitated communication with its stakeholders by saying ‘how we dealt with that was wrong, but look, we’ve learnt from our mistake’. Crisis averted.

#Ebookinaday goes live!

#Ebookinaday goes live!

 

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Holy Smokes! #ebookinaday is here, completed and ready to rock your socks off!

I still can’t believe that all the content was created by Southampton Solent University Public Relations Students in ONE manic, epic day.

To download your copy for free…oh yes, FREE, your pennies are not welcome here, head to…

http://solentpr.wordpress.com/ebookinaday/

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The book covers the cutting edge tools for communication in the peer to peer PR world, perfect for practitioners, academics, marketers, business owners or those of you just wanting to find out how to be a better communicator.

It has 9 chapters for you to dive into and explore, and what’s great about it is that it’s still growing and evolving. Whether it is taking a selfie to post, leaving a comment or offering your expertise there is still a chance to be involved. Want to know how? Well then take a peek at the #ebookinaday project blog post and click on one of the chapters to find out more.

High-five’s and thanks go out to:
  • All my wonderful peers who gave a lot of blood, sweat, tears and ideas
  • Tom Fowler, the Solent Creative developer and technical genius
  • Stephen Waddington for giving us valuable advice and well-timed pep talks
  • But the ultimate, golden high-five, goes to Catherine Sweet for accepting Stephen Waddington’s challenge, all her hard work and for getting me involved in such an awesome project! Who else can say they are an author when they haven’t even finished their Masters yet? Not many!
Read it, download it, print it, share it or get involved…it’s yours, for free, forever! 
What a wonderful thought 🙂

Pinch, Punch first of the month!

… and no returns!

Happy April everyone, thankfully Spring is on its way!

PR is a developing field and it’s so important to stay on top of developments in current affairs, practitioners and academia.

The biggest change to PR in the past ten years has been social media. It’s constantly adapting and evolving. So being aware of what’s going on is tres important. Learning never stops and personally I am always looking for opportunities to develop my skills or learn something new. So I think I have seen a little gem for all you social media bunnies out there…

April brings:

Outreach Marketing Virtual Summit

Outreach Marketing Virtual Summit
Influencers, Advocates, Social Outreach, and Online Marketing
10am, 8th April 2014

Join thousands of marketing, pr, and social professionals to watch today’s brightest minds in influencer and advocate marketing share how they build trust, generate buzz, and increase brand awareness using outreach marketing.

Featured speakers include:

  • David Meerman Scott, Author of The New Rules of PR & Marketing
  • Lee Odden, CEO @TopRank Online Marketing, Author of Optimize
  • Laura Fitton, Inbound Marketing Evangelist, HubSpot
  • Stephanie Scott, Social Media Specialist, American Airlines
  • Marcy Massura, Digital Strategist, MSLGROUP
  • Katie Paine, Author of Measure What Matters
  • Robin Carey, CEO Social Media Today

The agenda looks pretty interesting but I disagree that most of this is marketing. This is actually heavily involved with, influenced and driven by PR. To be honest I think they could have come up with a better title that combined both PR and marketing.

What’s great about this event is it is free. Yes, FREE! I was going to feature another event, a social media summit, hosted this April by a large PR machine, until I clicked on tickets. £600?! I could have a Mulberry bag or a holiday for that price. Now that’s great if you work in an agency or company willing to foot the bill, but for us newbies starting out trying to forge their way this price tag is inaccessible. However there are always interesting opportunities for any budget out there and I reckon this is one of them!

If I wasn’t at work that day, I’d be logging in! Thankfully Outreach have realise that some of us hard working folk won’t be able to  tune in. If you register for the event and don’t attend online (and that’s highly likely given that it’s also in America, hello drastic time difference!) they will send you the recorded content after direct to your mail box to peruse at your leisure…awesome!